C.A.R. COVID-19 Updates & Resources

Updated C.A.R. Phase 2 Guidance on Real Estate Transactions

The California Association of REALTORS® has released updated best practices guidelines, FAQs and forms for showings, open houses, brokerage re-opening, cleaning/disinfecting practices and more. C.A.R. worked closely with the California Departments of Public Health and Industrial Relations to develop these guidelines to ensure that they are manageable and effective in ensuring the health and safety of you, your clients and your communities. 

This latest update includes (click to view/download):

These resources are meant to provide a blueprint for complying with applicable state regulations. Please consult with your broker before implementing any guidance, or if you have any questions. Brokerages may implement their own, more robust policies.


PLEASE NOTE: Always defer to rules governing your local area. The cities and towns in LA County currently have more restrictive guidance in place, and may implement more stringent restrictions and guidelines in Stage 2 of reopening. GLAR is actively working with local governments and regulatory agencies to determine guidance on the next steps of local reopening.

PUA FAQ Videos

C.A.R. has released a comprehensive series of videos covering frequently asked questions about the Pandemic Unemployment Assistance program. This series of 15 videos covers important topics such as who is eligible, how to apply, how much you can receive in benefits, and how long benefits may be received for.

C.A.R. COVID-19 / Social Distancing Best Practices 

These guidelines reflect our understanding of Governor Newsom’s stay-at-home order issued March 19, as updated by the “Advisory Memorandum on Identification of Essential Critical Infrastructure Workers During COVID-19 Response” from March 28, 2020, which expressly includes residential and commercial real estate, including settlement services, as essential services.

If a city or county in which you do your business activity has an order with a more restrictive standard regarding what qualifies as an essential service, or more restrictions on activities, those guidelines will still govern the activities of a licensee. In other words, if there is a more restrictive local order, it must still be followed. That order may prevent or limit your ability to conduct real estate activity.

What are the recommended best practices that must be followed in all circumstances? Click here for full list of Best Practices.


  • Showings should be done virtually, if at all possible.

  • All activities should be completed electronically, if at all possible.

  • Only a single agent and no more than two other individuals are to be in a dwelling at the same time during a showing. If other persons are necessary for a showing, they should wait outside or in their vehicles to observe the social distance guidelines.

  • Sellers are to be advised that they should not be present within a dwelling at the same time as other individuals. Sellers are to be advised that they may remain on the property or in the common area of an HOA but not in the dwelling unit itself while agents, buyers, inspectors or others are viewing it. If a seller insists on remaining on the property, that seller is to agree to the terms and sign the declaration (see below) that is required for persons entering the property.

  • Agents should read and understand the recommendations from the Centers for Disease Control and Prevention (CDC) on how to protect yourself. This is critically important!

  • Any persons on the property must agree to adhere strictly to the social distancing guidelines at all times by remaining at least six feet apart per the recommendations established by the CDC. 

  • Any person entering a property shall provide by declaration that to the best of their knowledge, they are not currently ill with a cold or flu; do not have a fever, persistent cough, shortness of breath, or exhibit other COVID-19 symptoms; have not been in contact with a person with COVID-19; and will adhere to and follow all precautions required for viewing the property at all times. All personsvisiting a property will agree to wash their hands with soap and water or use hand sanitizer prior to entry, and to wear disposable rubber gloves and a protective face mask, if one is made available. In addition, sellers must disclose to all persons who enter the property if the seller is currently ill with a cold, flu or COVID-19 itself, or has a fever, persistent cough, shortness of breath or other COVID-19 symptoms, or has been in contact with a person with COVID-19. Further, if anyone who enters the property is later diagnosed with COVID-19, the person who is diagnosed must immediately inform the listing agent, who will then make best efforts to inform everyone who entered the property after the person diagnosed, of that fact.

  • Sellers and buyers must be expressly made aware of the risks of showing and visiting properties: that it may be dangerous or unsafe and could expose them or others to coronavirus (COVID-19). Sellers and buyers must be advised of their responsibilities pertaining to COVID-19 protocols regarding social distancing and other CDC guidelines.

  • The agreement of the seller allowing any person entering onto the property or into the dwelling must be expressly obtained from the seller. Apart from marketing and pre-marketing activities, a standard purchase agreement grants the buyer broad discretion to conduct various inspections and investigations. The seller should be apprised of their obligations under the purchase agreement so that they enter into such agreements with a clear understanding of the attendant risks. 

  • To the extent possible, the use of various third-party services providers for non-essential services must be avoided and, where unavoidable, the providers must agree to sign an agreement to follow CDC guidelines.

  • REALTORS® should follow the above protocols when conducting any in-person interactions, but should refrain from any non-electronic unsolicited marketing during the COVID-19-related declaration of emergency. 

  • Brokers should consider extending listings and putting a hold on marketing activities or other accommodations for those who, for health or other reasons connected to the COVID-19 virus, wish to stop actively marketing their property for the duration of the governor’s stay-at-home order.

  • Unless absolutely necessary, communications with clients should be done via electronic means or by telephone. In person conversations should be minimized unless absolutely necessary.


Best practices related to entering a seller’s property:

  • Listing agents should not leave brochures and flyers in the property but instead utilize any showcasing or other marketing features available through one’s MLS system to highlight the property. 

  • All showings are to be held by appointment only.

  • Discourage anyone who does not need to view the property from attending a showing.

  • Agents conducting the showing should meet clients at the property and not drive the client to the property, so as to minimize risk. Information relevant for the showing should be provided in advance to the clients electronically. Keep in mind that MLS rules generally require agents to have obtained seller’s permission for client to enter without the agent being physically present.

  • Consider limiting in-person, non-virtual showings to “serious” potential buyers, who are those who have provided verifications of funds and lender prequalification letters to show they are able to purchase the property that is the subject of the showing.

  • Let the seller know well in advance that there is an appointment for a showing.

  • If using a lockbox, be sure to disinfect the key, the box, and the doorknob prior to utilizing.

  • When using disposable gloves, be sure to put them on prior to entry and to dispose of them after leaving each property.

  • Ask seller to turn the lights on and leave interior doors, drapes and blinds open. If the property is vacant, agent should ensure these tasks are taken care of prior to the showing. 

  • Refrain from touching any surface during a showing.

  • As indicated above and following the CDC guidelines, maintain a safe distance from anyone in the property by staying a minimum of six feet apart.

  • If the size of the residential unit makes it difficult to maintain the six-foot distance for all parties attending the showing, individuals may need to wait outside and come in the property one at a time, at all times maintaining proper social distance.

  • Bring your own sanitizers, and gloves — don’t rely on others to bring them. If hand sanitizers are unavailable, liquid hand soap for hand washing should be made available.

  • Follow suggestions in the CDC’s Cleaning & Disinfecting Guide and provide this information to your sellers, advising them to disinfect the property according to those guidelines after the showing is complete.

  • Discussions after the showing with the seller or clients should be conducted through electronic means such as email, telephone, Zoom or FaceTime, rather than in person, as maintaining a conversation while adhering to the social distance guidelines is difficult.

  • For HOAs, have the seller obtain a copy of any new rules that may govern showings of common areas or entry to the property.

FTB Extends Tax Deadlines for All Californians

The Franchise Tax Board (FTB) announced special tax relief for California taxpayers due to the COVID-19 pandemic. Per the announcement, all California taxpayers now have until July 15, 2020 to both file their 2019 California tax returns and make certain payments.

Effectively, the FTB postponed the filing and payment deadlines for all individuals and business entities for:

  • 2019 tax returns

  • 2019 tax return payments

  • 2020 1st and 2nd quarter estimate payments

  • 2020 LLC taxes and fees

  • 2020 non-wage withholding payments

Temporary Feature: Ask DRE by Email

In addition to phone service, DRE is temporarily answering Licensing related questions by email at Ask.DRELicensing@dre.ca.gov. 


Staff responding to these emails will have access to limited information and can only answer general licensing and examination questions, such as how do I apply for a license or what are the requirements to renew a license, etc. This email feature cannot provide information about individual applicant statuses, such as when will my renewal be processed, when will my exam be scheduled or why did I get a deficiency letter. For specific questions about application statuses, please contact Licensing at (877) 373-4542.


Emails will be answered in the order they are received. Please expect a 48 hour turn around for an emailed response. Also, be sure to check your spam or junk folders for responses.

Tel: 310.967.8800
6330 San Vicente Boulevard, Suite 100
Los Angeles, CA, 90048


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